How long should I allow for transport from Port Douglas to Domestic Cairns Airport?
The average airport transfer time is approximately 90 minutes.
From Port Douglas we recommend a pick-up window of 3 hours before the scheduled departure time for domestic flights due to the unpredictable nature of roadworks and traffic conditions on the Captain Cook highway.
This ensures that you reach the airport comfortably and on time.
What about international flights?
For international flights, we require 4 hours in our pick-up times to account for potential variations in travel requirements.
What if my flight is delayed?
Your driver will track your flight in real-time, and they will be there to pick you up at the airport, regardless of any delays.
You don't have to contact us to inform about the changes in your flight schedule (unless your actual flight has been cancelled and you are re-routed).
Waiting Time: A 30-minute grace period is included for domestic flights and 1 hour grace period for international flights.
Am I allowed to carry a pet in your vehicles?
No, sorry, Queensland Transport regulations preclude the carriage of animals in hire vehicles.
Do you accommodate infants?
We offer rear-facing or front-facing baby seats or booster seats at no extra charge.
To ensure we have the suitable seats ready for your journey, mention your requirement for baby seats in the Booking Request form.
What’s not included in the prices?
Prices do not include Daintree Ferry fees nor entry into theme parks or other tourist attractions.
How will I find my driver at the airport?
Upon your arrival at Cairns Airport, your private driver will be waiting for you at carousel 1 with a personalized sign displaying your name.
What would I do if I have forgot a luggage in the vehicle?
Lost Property Report
Please complete this form to report if an item is left in one of our vehicles.
Full Name: [Text Input]
Phone Number: [Phone Input]
Booking Reference/Date: [Text Input]
Pickup Time & Location: [Text Input]
Item Description: (Please be specific about brand, colour, and unique features) [Text Area]
Preferred Return Method:
Driver Drop-off (Handling fee applies)
Collection from Office (By appointment)
Registered Post (Postage + handling fee applies)
Internal Lost Property Policy
Retention Period: Unclaimed items will be held for 30 days. After this period, items may be donated to charity or disposed of securely.
Valuables: High-value items (wallets, jewellery, electronics) not claimed within 48 hours will be handed over to the Queensland Police Service.
Verification: To claim an item, you must provide photo identification and accurately describe the item
